FREE Shipping plus FREE 30-days return. All product prices are including sales Taxes
Terms and Conditions
Effective Date: October 16, 2024
Welcome to DecoArt Lighting. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our website and purchasing products from DecoArt Lighting, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and policies referenced herein.
2. Products
• Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, images, or other content on our site are accurate, complete, reliable, current, or error-free.
• Availability: All products are subject to availability. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time without notice.
3. Pricing
• Prices: All prices are listed in CAD and are subject to change without notice.
• Taxes: Applicable sales tax will be added to the order total during checkout, where required by law.
• Promotions: Any promotional offers or discounts are valid for a limited time and may be subject to specific terms and conditions.
4. Orders
• Order Acceptance: All orders placed on our website are subject to acceptance by DecoArt Lighting. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email detailing your purchase. This confirmation does not constitute acceptance of your order.
5. Payment
• Payment Methods: We accept various payment methods, including credit/debit cards and other payment services as specified at checkout. By providing your payment information, you represent that you are authorized to use the payment method selected.
• Payment Security: All payment information is processed securely. We take reasonable precautions to protect your information.
6. Shipping and Delivery
• Shipping Policy: We ship products Globally. Shipping costs will be calculated at checkout unless it is FREE.
• Delivery Times: Estimated delivery times are provided during checkout, but we are not responsible for delays caused by shipping carriers or unforeseen circumstances.
7. Returns and Refunds
• Return Policy: Please refer to our Return Policy for information on how to return products and the conditions under which returns are accepted.
• Refunds: Refunds will be processed in accordance with our Return Policy.
8. Limitation of Liability
• Disclaimer: DecoArt Lighting is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use our products.
• Maximum Liability: Our maximum liability for any claim related to your purchase shall not exceed the amount paid for the product in question.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of DecoArt Lighting and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our content is strictly prohibited.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Canadian jurisdiction. Any disputes arising from or related to these terms shall be resolved in the courts of Canada jurisdiction.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our website or purchasing products after any changes constitutes acceptance of the revised terms.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Return and Refund Policy
At DecoArt Lighting, we are committed to providing you with high-quality lighting solutions and exceptional customer service. If you are not completely satisfied with your purchase, our return policy is designed to ensure a smooth and fair process.
1. Eligibility for Returns
• Return Period: within 30 days after the order is delivered
• Condition: The product must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and documentation.
• Proof of Purchase: A valid receipt or proof of purchase must be provided with all returns.
2. Non-Returnable Items
Certain items are not eligible for return, including:
• Customized or special order items that have been tailored to your specifications.
• Clearance, sale, or final sale items marked as non-returnable.
3. Return Process
To initiate a return, please follow these steps:
• Contact Us: Reach out to our customer service team at info@decoartlighting.com or decoartcanada@gmail.com to request a return authorization.
• Provide Information: Include your order number, a description of the item you wish to return, and the reason for the return.
• Return Authorization: Once your request is reviewed, you will receive a return authorization along with instructions on how to return your item.
. For shipping, you only need to find a logistics company, and you will be responsible for paying the shipping costs for your returns.
.
4. Refunds
• Processing Time: Upon receipt and inspection of the returned item, refunds will be processed within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
If you wish to exchange an item for a different product:
• Return Process: Follow the return process outlined above.
• New Order: Place a new order for the desired item after initiating the return.
6. Damaged or Defective Items
• If your item arrives damaged or defective, please contact us within 48 hours of delivery for immediate assistance.
• We will arrange for a replacement or refund based on the situation, including covering any shipping costs associated with returning the damaged item.
Restocking Fees:
. All returns are subject to a 15% restocking fee return shipping. You will receive an email confirming the amount of your refund one the item safely reached our warehouse.
8. Customer Support
For any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with DecoArt Lighting is satisfactory.
Thank you for choosing DecoArt Lighting. We appreciate your business and look forward to serving you!
