DecoArt Lighting-frequently asked questions

1. What types of lighting products do you offer?

• We specialize in unique, luxury chandeliers that are designed to add elegance to any space. Our collection includes contemporary, classic, and custom-designed chandeliers suitable for residential and commercial spaces.

2. Do you offer custom lighting design?

• Yes, we offer custom lighting design services. If you have a specific vision for your space, our design team can work with you to create a custom chandelier that meets your exact specifications.

3. What materials do you use in your chandeliers?

• Our chandeliers are crafted from high-quality materials such as premium crystal, hand-blown glass, stainless steel, aluminum, brass, and other durable metals. Each piece is designed for longevity and style.

4. How do I install my new chandelier?

• We recommend that all chandeliers be installed by a licensed electrician to ensure safety and proper wiring. Each product comes with detailed installation instructions, and our customer support team is available for any additional guidance.

5. What is your return policy?

• We offer a 30-day return policy for most of our products. Items must be returned in their original packaging and in unused condition. Custom or special-order items may not be eligible for returns. Please review our full return policy or contact us for more information.

6. Do your products come with a warranty?

• Yes, all of our lighting products come with a 2-year limited warranty that covers defects in materials and workmanship under normal use. For more details, please refer to our warranty policy or contact our customer service team.

7. How do I care for and clean my chandelier?

• To maintain the brilliance of your chandelier, we recommend gently dusting it regularly with a soft cloth. For deeper cleaning, use a damp cloth with mild soap and water. Avoid using abrasive cleaners or harsh chemicals that can damage the finish or crystals.

8. Can I purchase replacement parts for my chandelier?

• Yes, we offer replacement parts for many of our products, including bulbs, crystals, and other components. Please contact us with details about the specific part you need, and we will assist you with the replacement process.

9. Do you offer free shipping?

• We offer free worldwide standard shipping on all orders. Expedited shipping options are also available at an additional cost.

10. How long will it take to receive my order?

• Shipping times vary depending on the product and location. In-stock items usually ship within 3-5 weeks, while custom orders may take between 6-8 weeks from crafting the product to ship. You will receive tracking information once your order is on its way.

11. Can I visit a showroom to see your products in person?

• Currently, we operate primarily online.

12. How can I contact customer service?

• You can reach our customer service team by phone at +16475628720 or by email at info@decoartlighting.com. We are available Monday through Friday from 9 AM to 5 PM to assist with any inquiries or concerns.

13. What payment methods do you accept?

• We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal.

14. Can I track my order?

• Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment and get updates on its delivery status.

15. Do you offer trade discounts for designers and contractors?

• Yes, we offer trade discounts for interior designers, architects, and contractors. To apply for our trade program, please visit our Trade Program page or contact us for more information.

                             If you have any other questions or need assistance, please don’t hesitate to reach out. We are here to help you find the perfect lighting solution for your space!